An appointment that appears in an appointment list but not on a schedule generally can be corrected by one of two things:

  1. Is the appointment in snooze? If so, drag the appointment from the “Snoozed Claims” area to the “Claims to Schedule” area.This should cause the appointment to appear on the appropriate date on the calendar.
  2. Is the appointment in “Claims to Schedule” but does not appear on the calendar? Open the appointment and make sure the “Appointment Status” does not say “Choose a status.” “Choose a status” will cause a claim to not appear on a schedule until a different status is selected.

Still not showing on the calendar? Please reach out to our scheduling team for more assistance.

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